Returns Policy

 

Returns - Right to Cancel:
You have the right to cancel the purchase of goods within 14 working days, beginning on the day after you receive the goods. If you are in possession of the goods you are under a duty to retain them and take reasonable care of them. You must notify us of your intention to return the goods and return them at your own expense.
 
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. Once the goods have been received in good condition (unused and the inner packaging of each six-pack unopened) we will refund the purchase price of the goods to you as soon as possible and in any event within 30 days.
 
You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned.
 
Returns - Faulty or damaged goods: 
If goods received are faulty or have been damaged, we will either replace the goods free of charge or refund the cost of goods and the shipping costs incurred. You must notify us of visible faults or damage within 7 days of receiving the product.
 
Import duty We have paid the import duty required for entry to the European Union. If you are within an EU country you should not have an import duty charge applied. Deliveries outside the European Union are subject to import duties, taxes and customs fees.
 
VAT - The Netherlands For supply of goods within The Netherlands we do not specify any Dutch VAT on our invoices where you are a registered company with a valid VAT identification number. The goods are supplied under “reverse charge” article 12 and 3. You can check your VAT number here. 
 
Consumers and companies without VAT numbers within The Netherlands - we will charge 21% VAT if you do not have a valid VAT identification number. We can supply all end consumers within The Netherlands. 
 
VAT - within the EU For supply of goods within the EU (but outside The Netherlands) we do not specify any Dutch VAT on our invoices. Intra-community supply goods are supplied under “reverse charge”. You must have provided us with a valid VAT identification number as it is our legal obligation to ensure that you are subject to VAT in another Member State. You can check your VAT number here. We must be able to prove that the goods were transported to another EU country. We will charge 21% VAT if you do not have a valid VAT identification number but please note we are limited in the number of transactions we are able to make to non-VAT registered companies, or end consumers, outside The Netherlands. 
 
VAT - orders to Switzerland and Norway For supply of goods to Switzerland and Norway which are outside the EU (exports), we do not specify any Dutch VAT on our invoices. You are not required to provide your VAT identification number though it is still recommended. There must be evidence that the goods have left the customs territory of the European Union. Deliveries outside the European Union are subject to import duties, taxes and customs fees for which you, the receiver, will be liable.
 
VAT - outside the EU For supply of goods outside the EU (exports), we do not specify any Dutch VAT on our invoices. You are not required to provide your VAT identification number though it is still recommended. There must be evidence that the goods have left the customs territory of the European Union. Deliveries outside the European Union are subject to import duties, taxes and customs fees for which you, the receiver, will be liable.
 
Incoterms All orders on this site are shipped under DAP (Delivered at Place) terms. For orders outside the EU, this means that you the receiver take the risk of import clearance and fees. For a further explanation of incoterms, see the DHL guide.
 
Other duties and taxes You, the receiver, are required to pay all additional duties and/or taxes at the port of destination. DHL, or their designated customs agent will be in contact to collect payment of these charges should they apply.
 
Export Restrictions We will only ship orders placed through our website to countries within the European Union, with the addition of Switzerland and Norway. If you are in another country contact us and we will work out the best way for you to access our cups. 

Acme & Co designs robust and beautiful
cups for the specialty coffee market

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